Greentree4Service-Mobile | work on the go

Transform the way service delivery operates in the field with software designed to delight your customers and empower your staff. Greentree4Service-Mobile is the latest of our next-generation browser-based products, with functionality that continues to grow to meet your expanding business needs.

Key benefits

  •  Connect your service team directly into your business system
  •  Anytime, anywhere access – across different devices
  •  Dedicated Workspace; designed for the way service teams work
  •  Less errors: your field service staff work smarter and faster

Start working with Greentree4Service-Mobile today to deliver a faster, smarter and better customer service experience than ever before.

Uniquely combining back room capability with full-on access to your staff in the field. Get critical information to the people who need it, in real time. No more waiting. No more duplication. You will immediately see less errors being made and better service-levels being delivered.

What’s more Greentree4Service-Mobile has been designed by service staff to work the way they think and act – whether you’re delivering financial services or cleaning services – Greentree4Service-Mobile works it your way.

 

Connect service staff to your business

Everything in Greentree4Service-Mobile has been tailored with the service worker in mind – with particular attention to anyone working in the field! As it is browser-based, you have anywhere, anytime access with the ability to use it on different devices, at the same time.

Your Greentree4Service-Mobile Workspace will continue to populate with badges dedicated to service delivery and management; click on a badge and the summary view expands out into an easy-to-use work panel. Close the panel and your badge view will highlight key notifications and alerts ensuring you are always on your game.

 

Currently featured in Workspace

Greentree4service Mobile Workspace

 

Organisations Everything your service team needs to know about their customers and suppliers in one easy to search location.
Contacts Comprehensively capturing all of your contact information, including an Activity tab to track more details and Google Maps embedded to make every contact easy to find.
Relationship Centre All of the activities related to customer and supplier organisations brought together in one place – historical and upcoming.
Service Calls and Requests

Manage your work day from one easy-to-use panel. Identify and prioritise work that is yet to be allocated then track each job as it is completed and seamlessly move to invoicing.

Assets See the equipment your customer owns and its service history as recorded in your system.  Records are automatically updated as work is completed.
Timeline

Know the key times and dates for any service work based on your agreed SLA’s or regulatory requirements. Using the Approvals and Alerts engine, build escalations based on those deadlines.

 

Service calls and requests

Greentree4service Mobile Service RequestSee at a glance what service work is assigned to you and what is in the queue waiting to be allocated. Depending on your role, you can focus on just your work queue or track work across your team or entire company.

You can now prioritise jobs on the fly, shift work allocations around and manage your workload to ensure minimum downtime for maximum output. What’s more, because Greentree4Service-Mobile is fully integrated into your Greentree system – you can push jobs through for invoicing as soon as they are completed.

 

Assets

Greentree4service Mobile Service Call AssetsAccess all of your customers’ assets in one easy view.

Identify the asset that requires servicing, access all of the associated documentation and be able to update service records on the job.

You minimise errors, cut down service time and ensure you are 100% up-to-date, 100% of the time.

 

Timeline

Greentree4service Mobile Service Call TimelineA lot of service work is based upon existing service-level-agreements. Knowing what the required response deadlines are on each job is critical to maintaining SLA compliance.

The Timeline panel lets you see all of the commitments assigned to each job and track your work against them. You can also use Greentree’s Approvals and Alerts engine to escalate the reminders so there is absolutely no chance of you ever dropping the ball.

 

Core Capabilities

These core-capabilities are fundamental to a number of Greentree4 browser-based product modules and a more detailed description of what they do for you, can be found here >

Organisations: What you need to know about a customer or supplier organisation on one screen.

Contacts: A single view of contact information.

Relationship Centre: A single view of the information relating to an organisation and its activities.

Enterprise Search: Comprehensive search across your Greentree data

Flexi-forms: Customise the forms you use for teams or individuals to fit working-styles and devices

Zone: Where you go to access critical information and alerts

 

And there's a lot more to come

What we have today is just a starting point for the capability that is yet to come. Even so, for many organisations this is the core of what your field service teams need to do their job and the advantages it brings will deliver exponential benefit to both your staff and your customers from day one.

Want to get started today? Contact a Greentree Partner.

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