Investing in IT despite recession

by Sheridan Hornsby-Hunt

While the tough economic climate has seen many businesses baulk at spending money on technology, transport company Smith & Davies has over the past few months invested in upgrading its systems and processes that had struggled to support business growth.

The Holy Grail for any transport based business has got to be the pursuit of the truly paperless despatch talking to GPS connected trucks.

Greentree has helped rescue this transport company from the paper war in the office and enabled management to focus attention on process improvement, profitability and connecting the office to its trucks.

Graham MacKinnon, Managing Director says, "Our whole system has become much more visible at every stage of the process. Greentree has allowed us to give more accurate quotes for jobs and be more efficient about carrying out those jobs.

That's great for our business because we are able to provide an even better service to our customers."

Management now have an instant view of daily costs and a more accurate overall view of the company's financial position at any time.

Greater visibility and closer tracking of job costs has translated into better decision making and quoting on future jobs with positive impact on Smith and Davies bottom-line.

In fact, MacKinnon says that process workflows have so improved that the company is generating bigger revenues with fewer staff.

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